Establish / Discontinue Service

Establishing Service

Customer Service is operating by appointment only.
Please call 706-602-5678 for an appointment.

To establish, discontinue, or transfer service online, please visit our Customer Service page.

To set up Utility Service, you are asked to contact our Customer Service Department by calling 706-602-5678 to set up an appointment. The Customer Service Department operates at 700 West Line Street, Calhoun, Georgia 30701, Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m.

Each new service requires a deposit contract completed and signed by the customer and a customer service representative.

All applicable fees, deposits and past due balances must be paid prior to new service connection.

You will need two (2) forms of identification for each adult that will be living at the residence:

  1. Must have a photo ID:
    • Driver’s License
    • Passport
    • State issued photo ID card
    • Work ID badge
  2. Second form of identification can be one of the following:
    • Social Security Card
    • Any legal or government ID such as a tax return, Medicare/Medicaid card
    • Current pay check stub
    • Employment I.D. card or badge (can only be used as 1 form of identification)

Verification of address:

  1. Rental Property: Rental contract or lease agreement signed by the landlord.
  2. Home Owner: Buyer contract.

A security deposit is required to establish a new account:

Account deposit requirements are determined by the customer(s) credit worthiness. Your utilities’ deposits may be reduced with good credit. The City of Calhoun, Utilities uses an independent, 3rd party vendor to verify credit. Your credit can only be checked if you provide your Social Security Number. If you choose to not provide your Social Security Number, the largest calculated deposit for the residence will be used.

Deposits for Residential Customers:

Nonrefundable Application Fee 10$

New Service - Green Flag Alert
Electric / Water / Sewer$250.00
Electric / Water$225.00
Electric Only$150.00
Water / Sewer$100.00
Water Only$75.00

New Service - Red Flag Alert or 3+ Disconnects within 36 months
Electric / Water / Sewer$500.00
Electric / Water$450.00
Electric Only$300.00
Water / Sewer$200.00
Water Only$150.00

2+ Disconnects within 12 months
Electric / Water / Sewer$350.00
Electric / Water$300.00
Electric Only$200.00
Water / Sewer$150.00
Water Only$100.00

For commercial and industrial accounts as well as Fairmount Sewer, please contact our Customer Service Department for the required deposit.

You are not required to be on site for service connection.

Customer shall have all water outlets, faucets and other plumbing and all electric breakers / switch boxes in the “OFF” position at the time the requested services are connected. The customer assumes all responsibility for any damage to the property should any connections break or faucets and breakers not be in the “OFF” position.

Please allow 2 – 3 business days for service connection.

Disconnecting Service

A minimum three days notice is required to discontinue your water, sewer or electrical service or to change occupancy.

The outgoing party is responsible for all water or electricity consumed or sewer received up to the time of departure or the time specified for departure, whichever period is longer.

You may contact our Customer Service Department in person, by letter at 700 West Line Street, fax your request to 706-602-5560, or email us at Please include the following information:

  • Name
  • Address
  • Account Number
  • Telephone Number
  • Forwarding Address
  • Desired date to discontinue service

Land of the Cherokee