Customer Service
Establishing Service
Disconnecting Service
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Establishing Service
To set up Utility Service, you are asked to visit our Customer Service Department at 700 West Line Street, Calhoun, Georgia 30701, Monday through Friday between the hours of 7:30 a.m. and 5:00 p.m.
Each new service requires a deposit contract completed and signed by the customer and a customer service representative.
The Federal Trade Commission requires utilities to comply with its identity theft program called the "Red Flag Rules". As a result of this federal mandate, Calhoun Utilities requires a photo ID and a Social Security Card for each adult living at the residence. If a Social Security Card is not available, a second legal document containing the name and Social Security Number, such as a Tax Form, W-2 Form etc. may be substituted.
A security deposit is required to establish a new account.
Deposits for Residential Customers:
| Renters |
| Electric / Water / Sewer |
$170.00 |
| Electric / Water |
$150.00 |
| Electric only |
$120.00 |
| Water / Sewer |
$50.00 |
| Water only |
$30.00 |
| Owners |
| Electric / Water / Sewer |
$120.00 |
| Electric / Water |
$100.00 |
| Electric only |
$70.00 |
| Water / Sewer |
$50.00 |
| Water only |
$30.00 |
For commercial and industrial accounts as well as Fairmount Sewer, please contact our Customer Service Department for the required deposit.
- All applicable fees, deposits and past due balances must be paid prior to new service connection.
- If renting the property, Calhoun Utilities requires a rental contract or lease agreement, signed and dated by the landlord, to establish service.
- It is not required you be on site for service connection. Customer shall have all water outlets, faucets and other plumbing and all electric breakers / switch boxes in the "OFF" position at the time the requested services are connected. The customer assumes all responsibility for any damage to the property should any connections break or faucets and breakers not be in the "OFF" position.
- Please allow 2 - 3 business days for service connection.
Disconnecting Service
A minimum three days notice is required to discontinue your water, sewer or electrical service or to change occupancy.
The outgoing party is responsible for all water or electricity consumed or sewer received up to the time of departure or the time specified for departure, whichever period is longer.
You may contact our Customer Service Department in person or by letter at 700 West Line Street or fax your request to 706-602-5560. Please include the following information:
- Name
- Address
- Account Number
- Telephone Number
- Forwarding Address
- Desired date to discontinue service